Terms of Use

1. Introduction and Acceptance of Terms

These terms of use (including all other terms, policies, notices, guidelines, and forms referenced herein or otherwise available on the Platform or by hyperlink) (the “Terms”) govern your use of the websites and mobile applications provided by CLEANSPACE TECHNOLOGIES LIMITED (or referred to as “CleanSpace”, “we” or “us”) (collectively the “Platform”).

The “Services” we provide or make available include (a) the Platform, and (b) the services provided by the Platform and/or by CleanSpace and made available through the Platform. The Services are designed to connect users seeking premium restroom facilities (the “Customers”) with venue partners (“Partner(s)”) who provide access to their restroom facilities (the “Venue(s)”).

By accessing and using the Platform, whether as a registered user or otherwise, you agree that you have read, understood and accepted the Terms and consent to the processing of your personal data in accordance with the terms set out in the Privacy Policy. If you do not agree or fall within the Terms, please do not access or use the Platform, or the Services.

For customer support, you may reach out to us via our customer support on our Platform or our contact page.

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Services after any such modifications constitutes your acceptance of the new Terms. We will post notice of material changes on our website and/or mobile application. It is your responsibility to review these Terms regularly.

Any new features added to the Services are also subject to these Terms.

These Terms govern your use of Services provided by CleanSpace.

Please read these Terms carefully.

2. CleanSpace

Depending on which Platform you access and use, these Terms form the contract between you and the following CleanSpace entities:

• CleanSpace Hong Kong

CleanSpace is a technology company which provides a platform for users to obtain certain type services.

Depending on the service in question, the services may be supplied by CleanSpace or a third party provider. Where the service is provided by a third party provider, CleanSpace’s role is merely to link the user with such third party provider. Third party providers are not agents, employees or staff of CleanSpace and the services provided by third party providers shall not be deemed to be provided by CleanSpace. CleanSpace is not responsible for the acts and/or omissions of any third party provider, and any liability in relation to such services shall be borne by the third party provider.

What CleanSpace does

CleanSpace, via its Platform, links you to Venues (our Partners) to connect you, as a Customer, with premium restroom facilities with the Venues of our Partners who provide access to their restroom facilities.

For Customers, CleanSpace provides location and booking of premium restroom facilities with features including cleanliness verification, accessibility options, and secure payment processing.

For Partners, CleanSpace provides revenue generation through restroom access fees, increased footfall, customer insights, and traffic monitoring tools.

When you place an order for a booking at our Partners’ Venues (“Booking”), CleanSpace acts as an agent on behalf of that Partner to facilitate, process and conclude the Booking and subsequently for you to access and make use of that Partner’s Venue.

Booking process access to Venues

The Booking process involves:

• Location: Customers search for nearby verified restroom facilities.
• Selection: Customers choose appropriate facilities based on preferences (accessibility, amenities).
• Payment: Secure in-app payment processing with instant confirmation.
• Access: QR code generation for facility entry.
• Experience: Access to curated, hygienic restroom facilities.

Payment

Prices quoted on the Platform shall be displayed in Hong Kong Dollars (HKD).

You accept that prices and offers on the Platform may vary from the prices and offers offered by our Partners elsewhere (including their own websites, mobile applications, or at their brick-and-mortar outlets).

Prices and additional charges (including but not limited to service fees, platform fees, or such other fees howsoever termed) indicated on the Platform are as at the time of each Booking and may be subject to change.

A breakdown of the prices and additional charges are displayed before checkout.

When you make a Booking, you agree to all amounts, additional charges and the final total amount which is displayed to you.

You can choose to pay for Booking using any of the different payment methods offered on the Platform. Our payment partners:

• include Visa, Mastercard, American Express, Google Pay, WeChat Pay, Alipay, Apple Pay; and
• such other payment methods we offer from time to time.

If you have existing credit in your Account or valid promotional or discount vouchers, you can use this to pay for part or all of your Booking as the case may be.

After a Booking is successfully placed, you will receive an email confirmation from us with your Booking receipt.

Quality Standards

We maintain quality standards through regular Partner vetting and verification processes (as required), Customer feedback systems and internal reviews, regular quality monitoring and reporting, and per-Venue capacity controls in cooperation with our Partners, where applicable.

3. Use of the Platform and Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use our Services.

Our Services are provided to Customers for your non-commercial, personal use only and must not be used for business or commercial purposes, unless you use the Services and/or an Account (defined below) with us as our Partner/Venue. You may not reproduce, modify, copy or distribute or use for commercial purposes any part of the Services without our express and written permission.

Restrictions

You undertake that, when accessing the Platform or using the Services, or when communicating with any Venue or any other user of the Services, you shall not do or attempt to do or permit any other person to do or attempt any of the following:

• use the Platform for any purpose in violation of local, applicable or relevant laws, rules or regulations, including any false, deceptive, misleading, or fraudulent purpose;
• post content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by CleanSpace in its sole discretion or pursuant to local community standards;
• post content infringing on the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
• post content that constitutes cyber-bullying, as determined by CleanSpace in its sole discretion, or post content that harasses, threatens, stalks, or abuses any person on the Platform;
• post content that depicts any dangerous, life-threatening, or otherwise risky behaviour;
• post the personal information of any person, or harvest or otherwise collect information about others, including email addresses, without their consent;
• post URLs to external websites, any form of HTML or programming code, or anything that may be “spam,” as determined by CleanSpace in its sole discretion;
• post any content whereby you impersonate another person;
• allow any other person or entity to use your identification for posting or viewing comments;
• engage in any other conduct that restricts or inhibits any other person from using or enjoying the Platform; or
• encourage other people to engage in any prohibited activities as described herein.

CleanSpace reserves the right but is not obligated to do any or all of the following:

• investigate an allegation(s) that any content posted on the Platform does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
• remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
• suspend a user’s access to the Platform upon any breach of these Terms;
• terminate a user’s access to the Platform upon any breach of these Terms;
• monitor, edit, or disclose any content on the Platform; and
• edit or delete any content posted on the Platform, regardless of whether such content violates these standards.

4. User Accounts

You will need to register for a CleanSpace account as either a Customer or Partner (“Account”) for you to use the Platform. Once you create an Account with us, you will be able to access additional features and services that we make available to users from time to time. CleanSpace may, in its discretion, also make certain features, services or uses of the Platform available without the need for an Account, subject to CleanSpace’s prevailing policies and Terms as amended from time to time.

When you register for a CleanSpace Account you will be required to provide your personal information including a valid email address, a mobile phone number and a unique password, among other personal information as required from time-to-time by CleanSpace. Your handling and use of your personal information and the processing of the same is governed by the terms set out in the Privacy Policy.

You are responsible for all activities that occur under your Account on the Platform. You agree to notify us immediately of any unauthorised use of your Account or any other breach of security. We will not be liable for any loss that you may incur as a result of your use or someone else’s use of your Account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to your use or someone else’s use of your Account.

You are solely responsible for the proper use of your Account, and you shall also be solely responsible to ensure the confidentiality of your Account details and credentials. You shall ensure that you have at all times full control of and over the use of your Account. You shall not transfer or sell your Account to another party.

All Accounts must be registered with a valid personal email address. We may require you to update your Account passwords from time to time in order to ensure that the Accounts are still active and registered with a valid email address.

You represent and warrant that you are at least 18 years of age. We may request verification at any time and may suspend or close Accounts where we reasonably believe this representation is untrue.

We reserve the right to terminate, delete and/or otherwise remove any Account without prior notice if we believe that the Account had been registered in violation of these Terms.

Creating an Account

When you create an Account, you represent and warrant that:

• if you represent a company or any other legal entity, you have authority to bind the aforesaid entity to these Terms, and that the entity is duly incorporated;
• you are capable of entering into and performing legally binding contracts under the applicable law;
• you are and will be legally, financially and morally responsible for all activities that occur under your Account; and
• all information which you provide is accurate, up to date, truthful and complete and that you will promptly inform us of any changes to such information by updating your Account profile.

5. User and Site Content

Venues may upload content to the Platform, including photos, descriptions, pricing information, special offers or deals, comments, and other data relating to the Venues, services and facilities.

Users may also submit content through the Platform, including photos, reviews, ratings and comments; however, user reviews and related content will be used only for our internal purposes (such as quality control, dispute resolution and service improvement) and will not be made available to the public or to other users on the Platform.

You may not repost, republish, reproduce or copy content on the Platform or any other websites owned, operated or managed by CleanSpace (the “Content”), to other websites, mobile applications, or otherwise, without our prior written consent. Furthermore users shall not sell, or distribute, the Content from the Platform to third parties, prepare derivative works of or otherwise exploit content without our prior written permission. To request permission to re-post, republish, reproduce, copy, sell, distribute, prepare derivative works of or otherwise exploit the Content, please submit your request to our customer support. We have no obligation to grant you permission to repost, republish, reproduce, copy, sell, distribute, prepare derivative works of or otherwise exploit the Content.

All of our trademarks, service marks and logos are owned by or licensed to us and may not be used for any purpose without our prior written consent.

6. Permitted Uses

The Platform’s purpose is to offer our Customers with premium restroom facilities with the Venues of our Partners, who provide access to their restroom facilities. You agree not to use the Services in any other manner and in a manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any of our server(s), or interfere with any other party’s use and enjoyment of the Services or access to the Platform.

You shall not attempt to gain unauthorised access to the Platform, related computer systems, or related networks connected to any of our server(s), through any means. We reserve the absolute right in our sole discretion to disable or otherwise terminate your use of the Services or access to the Platform. We reserve all of our rights in the Services, and the Platform not expressly granted to you by these Terms.

7. Reservations and Cancellation Policy

Our Services allow Customers to make a Booking which grants single-use access to a Partner Venue’s premium restroom Facility. Each Booking is on-demand and is tied to a unique QR code or other access token issued at the time of confirmation. A Booking entitles the Customer to one (1) entry to the Facility only.

QR code validity

The QR code (or other access token) issued for a Booking is valid for thirty (30) minutes from the time of Booking confirmation, after which the Booking expires.

Cancellation

A Customer may cancel a Booking at any time before the QR code is scanned. Refund eligibility is governed by Clause 8.

Single use

A Booking and its associated QR code are valid for one entry only. Re-use, re-scanning, transfer, sale, sharing, or replication of a QR code is prohibited.

Account flag, suspension and termination

We may, in our reasonable discretion, flag, suspend, or terminate your Account or your access to the Services where, within any rolling thirty (30) day period, you: (a) submit four (4) or more refund requests; (b) attempt to share, transfer, sell, re-use, or replicate a QR code; (c) contact a Partner or Venue directly to bypass the Booking process or obtain access to a Facility without a confirmed Booking; (d) initiate a chargeback or payment dispute in respect of a Booking that you in fact used; or (e) otherwise engage in conduct that we reasonably determine to be abusive, fraudulent, or detrimental to Customers, Partners, or the Platform.

Notice

For conduct under 7.4(a), we may disable the in-app refund function for that Customer and route subsequent requests to internal review. For conduct under 7.4(b), (c), (d), or (e), we may suspend or terminate immediately and without prior warning.

8. Refunds

Refunds for any Booking, including due to dissatisfaction with a Venue, access issues, service disruptions, or other circumstances, are not guaranteed and shall be granted only at the sole and absolute discretion of CleanSpace.

Customers may request a refund of a Booking within one (1) hour of Booking confirmation, via the in-app refund function. Where requested within this window and subject to the limits in Clause 7.4, CleanSpace will process a full refund to the original payment method. Refund requests must include a reason, selected from the categories provided in the app. After the one (1) hour window has elapsed, refund requests must be made by contacting Customer Support. CleanSpace will consider such requests in good faith and may grant or decline them in its reasonable discretion.

Where a Customer submits more than two (2) refund requests within any rolling seven (7) day period, further requests within that period will be reviewed by CleanSpace’s support team and may be approved or declined in CleanSpace’s reasonable discretion. Where a Customer submits more than three (3) refund requests within any rolling thirty (30) day period, the in-app refund function may be disabled for that Customer, and further requests must be made by contacting Customer Support.

Any refund (whether by way of return of funds or voucher) may be subject to such conditions, limitations and procedures as CleanSpace may specify from time to time, including verification checks, time limits for making a request, and exclusions for misuse, fraud, or breach of these Terms.

Unless otherwise required under applicable law, any voucher, credit or similar token issued in lieu of a cash refund is non-transferable, non-exchangeable for cash, and may only be redeemed on the Platform in accordance with the terms communicated to you at the time of issue.

9. Links to Other Websites / Mobile Sites

The Platform may from time-to-time contain advertisements and/or links to other sites. These links to other third party sites are provided solely for the convenience of our users.

We do not endorse, sanction or verify the accuracy or ownership of the information contained in the advertisements or the content of any third party sites or any products or services advertised on third party sites. If you decide to leave the Platform you do so at your own risk. Concerns regarding other third party sites should be directed to the owners of the specific third party site itself. We bear no responsibility for any action associated with any other third party sites. Moreover, we do not imply an affiliation with any other third party sites.

10. Limitation of Liability

You further acknowledge and agree that we will not be held liable for any loss or damage incurred as a result of use of the Platform or the Services. You understand that we are not the seller of the services contained on the Platform and/or otherwise made available through the Services. We are a service provider and transaction handler for our third party Partners. We are in no way nor shall be considered an agent of any Partner, and we take no responsibility for the services or products for which any Partner provides.

Partners are solely responsible for the preparation, condition and quality of Venues of which you are granted access. CleanSpace shall not be responsible nor liable for any loss, damage, expenses, costs or fees arising from your contractual relationship with the Partner.

CleanSpace shall neither be liable for actions or omissions of the Partner nor you in regard to provision of the Services. CleanSpace does not assume any liability for the quantity, quality, condition or other representations of the Venue and the Services provided by Partner nor guarantee the accuracy or completeness of the information (including information, photographs and images of the Venues) displayed on the Partner’s listing/offering on the Platform. Nothing in these Terms shall exclude Partner’s liability for death or personal injury arising from Partner’s gross negligence or wilful misconduct. Where applicable, CleanSpace’s role as a payment collection agent is solely mechanical and administrative in nature and CleanSpace does not owe to you a duty of care or any fiduciary duties.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from all liabilities, claims, damages, losses, and expenses, including legal fees that arise from your use of the Platform and the Services. We at our sole and absolute discretion reserve the right, at your own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

12. Intellectual Property

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platform or in our marketing material, whether registered or unregistered, are the intellectual property of CleanSpace and/or third parties who have authorised us with the use (collectively the “Trademarks”).

You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent.

The use of the Trademarks on any other website not approved by us is strictly prohibited.

CleanSpace will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

CleanSpace neither warrants nor represents that your use of materials displayed on the Platform will not infringe rights of third parties not owned by or affiliated with CleanSpace. Use of any materials on the Platform is at your own risk.

13. Termination

CleanSpace has the right to terminate, suspend or delete your Account and your access to or use of the Platform, including any Service we provide to you, for any reason, including, without limitation, if CleanSpace, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. CleanSpace may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Platform.

14. Amendments

CleanSpace may amend these Terms at any time in its sole discretion and the amended Terms shall be effective immediately upon posting subject to applicable laws. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platform immediately.

15. Severability

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any provision in these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

16. Electronic Communications

By using our Services, you consent to receive communications from us electronically, including through email, in-app notifications, or website postings. Electronic communications satisfy any legal requirement for written communications.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and CleanSpace regarding the Services and supersede all prior agreements and understandings.

18. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing and signed by an authorized representative.

19. Governing Law and Jurisdiction

These Terms and any disputes arising from or relating to the Services are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

You hereby irrevocably consent to the exclusive jurisdiction of the courts of Hong Kong for any legal proceedings arising from or relating to these Terms or the Services.

20. Prevailing Language

In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.